ServiceNow IT Service Management (ITSM) Implementation
Learn practical skills that may be applied immediately to accelerate ITSM implementations.
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.
This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.
This course focuses on the baseline capabilities, security and architecture of these ITSM applications and processes:
Incident Management
Problem Management
Change Management
Service Catalog and Request Management
Service Portfolio Management
Information on Configuration Management (including Common Service Data Model), Knowledge Management, and Release Management, and how they are used to support the ITSM applications listed above, is also provided. Class participants will also receive an introduction to the ITSM Professional suite, including Performance Analytics, Continual Improvement, Vendor Manager Workspace, and Machine Learning.
Virtuel deltagelse
Et V&C Select kursus indholder nøjagtig det samme som et almindeligt kursus. Før kursusstart modtager man kursusmaterialet. Dernæst logger man på kurset via internettet og ser via sin pc den selvsamme præsentation som de øvrige deltagere, man kommunikerer via chat med underviseren og de øvrige deltagere på kurset. Denne uddannelsesmodel er både tids-og omkostningsbesparende og kan være et oplagt alternativ til almindelig klasseundervisning, hvis man f.eks. har et begrænset rejsebudget.
8 Kurser fundet
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 14-16 januar, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 02-04 februar, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 25-27 februar, 2026 | 10:00 AM to 6:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 23-25 marts, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 15-17 april, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 13-15 maj, 2026 | 10:00 AM to 6:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 03-05 juni, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 29 juni-01 juli, 2026 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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